Error during subscription payment

I can’t pay for my subscription — what should I do?

If your payment isn’t going through, follow the steps below one by one.

Step 1 — Check your card

Make sure that:

your card hasn’t expired;
there’s no limit on online payments (check your bank’s app);
you have enough funds in your account.

💡 If you’re paying via Google Pay or Apple Pay, check whether payments with double currency conversion are allowed (you can confirm this with your bank).

Step 2 — Try paying directly with your card

Open https://sweet.tv/ua-en in your browser and sign in.
Go to “Account” → “Subscription plans”.
Select a plan and click “Select”.
Select the subscription term.
Enter your card information and confirm the payment.

Step 3 — Try an alternative method (add funds to your balance)

If the direct card payment doesn’t go through, add funds to your account balance, and then activate the subscription.

Open https://sweet.tv/ua-en in your browser and sign in.
Go to the “Account” section.
Click “Add funds”.
Enter the amount and click “Add funds” again.
Enter your card details and click “Pay”.
After adding funds, go to the “Subscription plans” section and click “Select”.

Step 4 — Try a different payment method

If your card doesn’t work at all, use these alternative methods to add funds to your balance:

Privat24 — instructions
Monobank — instructions
Self-service terminal — instructions

If none of these methods work, contact SWEET.TV support and provide your user ID and the payment method you used during your attempt.