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Adding funds to the balance via a self-service terminal

You can add funds to your SWEET.TV balance at any self-service terminal — for example, EasyPay, iBox, PrivatBank, or terminals in supermarkets and shopping centers.

💡 You’ll need your contract number (which is your user ID) to make a payment. Account ID: where to find it

What is a contract number (user ID)?

This is your unique account number, which is assigned during registration and never changes. You’ll need it when contacting customer support.

Depending on your registration method:

Registration methodContract numberBy phone numberPhone number without the leading zero (0961234567 → 961234567)Google, Apple, Facebook8-digit ID from account settings

Instructions

  1. On the terminal’s home screen, open the “Internet and TV” section.
  2. Tap SWEET.TV or search for “SWEET.TV”.
  3. Enter your contract number (see the table above).
  4. Specify the top-up amount and confirm the payment.

If the subscription hasn’t been activated after payment

A top-up via the terminal adds funds to your balance but does not automatically activate the subscription. If you don’t have access after payment:

  1. Open https://sweet.tv/ua-en in your browser and sign in.
  2. Go to “Account” → “Subscription plans”.
  3. Select the desired plan and click “Select”.

⚠️ Important: Make sure you enter the contract number for the correct account — the one where you want to activate the subscription. If the ID doesn’t match across different devices, the subscription may be applied to a different account. Account ID: where to find it