Charity Vote Account ID: where to find it?
Your user ID is a unique account number assigned during registration that never changes. You’ll need it to contact customer support.
How to find your user ID via the website
- Open the SWEET.TV website in your browser and sign in.
- In the top-right corner, click “Account”.
- Go to the “Personal data” section.
- Your ID is displayed in this section.
💡 Having trouble signing in? Make sure you’re using the same sign-in method you used during registration: phone number, email, Google, Apple ID, or Facebook.
How to find your user ID in the mobile app
- Open the SWEET.TV app.
- In the bottom-right corner, tap “More”.
- Select the “Account” section.
- Your ID is displayed at the top of the screen.
How to find your user ID in the TV app
- Open the SWEET.TV app on your TV.
- In the top-right corner, tap the account icon (the person icon).
- Go to the “Personal data” section.
- Your user ID is displayed in this section.
💡 Make sure you’re signed in the same way as on your other devices — so your ID matches across all of them.
Frequently Asked Questions
Why do I need a user ID?
You’ll need your user ID when contacting support — it allows the representative to quickly find your account and assist you.
Can the user ID change?
No. The user ID is assigned once during registration and does not change.
I have multiple accounts — does each one have its own ID?
Yes. Each account has a unique ID. If you register using different methods, you may have multiple accounts with different IDs.