Charity Vote Unable to sign in to account
If you're unable to sign in to your SWEET.TV account, follow the steps below. In most cases, the issue is resolved in a few minutes.
Check your sign-in method
The most common cause of this issue is that you’re signing in using a method other than the one you used during registration.
SWEET.TV supports 5 sign-in methods:
- by phone number (SMS)
- via a Google account
- via Apple ID
- via Facebook
- using a code
⚠️ Important: Each sign-in method creates a separate account.
For example, if you registered with a phone number but are now trying to sign in via Google, the system will create a new, empty account without a subscription.
Try all the sign-in methods you might have used during registration to find the right account.
Error 403
If you see a 403 error while signing in, access to your account is temporarily restricted by the security system (anti-bot protection).
What can you do on your own if you encounter a 403 error?
Try:
- turning off your VPN or proxy
- switching your internet connection (Wi-Fi ↔ mobile data)
- waiting 10–30 minutes and trying again
- clearing your cache/cookies or trying a different browser or device
If that doesn’t help:
Contact SWEET.TV support.
Error 429
If you see error 429, it means the system has temporarily limited the number of requests from your device or network.
This usually happens due to:
- too many sign-in attempts or actions in a short period of time
- an unstable internet connection
- using a VPN or proxy
What can you do on your own if you encounter error 429?
Try:
- wait 10–30 minutes and try again
- turn off your VPN or proxy
- switch networks (Wi-Fi ↔ mobile data)
- restart the app or browser
- clear your cache (if the problem is with the web version)
If the error persists:
Contact SWEET.TV support.
SMS code not received
If you don’t receive a verification code when signing in with your phone number, try the following steps.
Possible causes:
- delay on the part of your mobile network operator
- incorrectly entered phone number
- SMS messages blocked
- unstable connection or use of a VPN
What to do:
- wait 2–3 minutes — SMS delivery may be delayed
- check that you entered the phone number correctly
- turn off your VPN or proxy
- check your network signal and make sure Airplane Mode isn’t enabled
- restart your phone
- tap “Resend code” (available after 60 seconds)
If you still haven’t received the code:
Contact SWEET.TV support — we’ll investigate the cause and help you regain access.
No access to your phone number or email address
If you’ve lost access to the phone number, email address, or Google/Apple/Facebook account you used to sign up, you won’t be able to regain access on your own.
What to do:
Contact SWEET.TV support.
We’ll help you:
- verify your account
- confirm your access rights
- restore access to your subscription (if possible)
- turn off auto-renewal to prevent further charges
Can’t remember how you signed up?
If you can’t remember how you registered, try all available sign-in options one by one:
- phone number (via SMS)
- Apple ID
If your account isn’t found
If none of these methods work, contact SWEET.TV support.
To speed up the verification process, have a detailed payment receipt ready — we’ll be able to find your account using the transaction details.
Can I change my sign-in method?
Unfortunately, it’s not possible to change your sign-in method (for example, from a phone number to Google or vice versa). Each sign-in method creates a separate, independent account.