Charity Vote Works on one device, but not on another
If SWEET.TV works on your phone but not on your TV (or vice versa), there’s almost always one reason: you’re signed into different accounts on different devices.
How can you check?
Open SWEET.TV on each device and check the user ID in your account settings — it should be the same everywhere.
Where to find your ID:
- On the website: click “Account” in the top-right corner.
- In the mobile app: open the “Account” section in the bottom menu.
- In the TV app: tap the account icon in the top-right corner.
💡 Learn more — Account ID: where to find it
What does it mean if the IDs are different?
If the IDs on your devices are different, you’re signed into different accounts. The subscription is active on only one of them.
Common scenarios:
What to do?
- Determine which device has the correct ID (where the subscription is active).
- On the problematic device, sign out of your current account.
- Sign in again using the same method you used to sign in on the working device.
💡 More about linking devices: Device management
If the IDs match but the problem persists
If the IDs match on all devices but one of them still doesn’t have access, try the following:
- Close the app completely and reopen it.
- Clear the app’s cache.
- For a TV: unplug it for 1–2 minutes, then plug it back in.
- Check if your subscription is active under “Account” → “Subscription plans” on the website.
💡 If you have a subscription but it’s not showing up: Subscription wasn’t activated after payment — what to do
⚠️ If the problem persists, contact SWEET.TV support and provide your user ID and the device where the issue is occurring.