How does the money-back guarantee work?
Dear subscribers!
Our goal at SWEET.TV is to provide you with a high quality movie and TV show streaming service that fully meets your expectations. However, if for any reason our service does not meet your expectations in the first 14 days of use, we offer a simple and straightforward money-back guarantee for subscriptions of one month or longer in the following cases:
How to use the money-back guarantee:
- Money-back period: You can get your money back within the first 14 days of activating a monthly subscription or a subscription for a longer period of time.
- Payment method: The money-back guarantee is available for subscriptions paid with an online card, via IBAN, Google Pay, online banking.
- Money-back process for subscriptions paid with an online card:
- Visit our SWEET.TV website and sign in to your account.
- Go to the "Profile" section and select the "Get money back" option in the personal data section.
- Please indicate the reason for your request to get money back. We appreciate your feedback and strive to improve our service, therefore we would be grateful for a detailed description of the reasons for your dissatisfaction.
- Request processing time: Your request to get money back will be processed within 5 business days and the money will be returned to the same card used for payment.
We are always ready to consult you and we will do our utmost to address the issues. If you have any suggestions or want to share your opinion about our service, please do not hesitate to contact our support team.
With gratitude and hope for further cooperation,
SWEET.TV team
