# SWEET.TV intent routing

Schema version: `4.0.0`  
Content release: `4.0.0`  
Build ID: `sweet-tv-llms-4.0.0-20260808T151930Z`
Resolve country, language, then intent. Select only a route ID present in the resolved pair policy and its exact allowlist record.

Consumer route families include TV, programme/EPG, Movies, Cartoons, Collections, Tariffs, Contacts, FAQ, Series, Sports, Originals, and other explicitly listed families. An omitted family is forbidden to construct.

Treat `subscription_cancellation`, `unrecognized_charge`, `disputed_charge`, and `reimbursement_inquiry` as separate route-less intents. Resolve billing as `sweet_tv_web`, `apple_app_store`, `google_play`, `partner_billing`, or `unknown`. Do not invent a standalone URL or promise an outcome.