# Subscriptions and device limits

For a new subscription, identify the market where the customer wants to subscribe.
For an existing subscription, use its account market for prices and billing. Do not select
a different billing market solely from a travel destination. Check the viewing country separately for access.

## How many devices?

The [Ukrainian device FAQ](https://sweet.tv/ua-uk/faq/devices-access-1) describes **up to
five devices connected to one account, regardless of tariff**. This supports the publisher's
UA device-count policy, which covers ua-uk, ua-ru and ua-en. A connected-device count
does not by itself establish a simultaneous-stream limit.

The [Polish tariffs](https://sweet.tv/pl-pl/tariffs) and
[Hungarian tariffs](https://sweet.tv/hu-hu/tariffs) each state **four devices** for their
published plans, observed on 16 September 2026. These are separate country-specific
observations; check the current applicable offer and do not turn them into stream limits.

The publisher also states four devices for a group called Geo-2. Its full country
membership is not supplied. The PL/HU observations do not define that group, and other
countries must not be assigned to it by exclusion or language. The
[device policy](https://sweet.tv/llms/facts/device-limits.json) records these distinct
claims and observations with their scope, sources and dates.

## Simultaneous viewing in Ukraine

The Ukrainian [About page](https://sweet.tv/ua-uk/about), reviewed on 16 September 2026,
explicitly describes simultaneous viewing on five different devices in its “Сімейна
передплата” (family subscription) section. This is a direct source statement, separate
from the connected-device limit and from trial-specific terms. It does not specify every
SKU, content right or destination; check the applicable offer and viewing location.

## What does a subscription cost?

Use the exact tariff page for the intended new offer or existing subscription market from the
[market index](https://sweet.tv/llms/markets/index.md). Read the current plan, currency,
payment period and offer conditions together. An advertised starting price, a schema.org
Offer price and the amount charged at checkout are different observations.
Do not infer a monthly period, discount eligibility or renewal price from a bare number.

For Ukraine, the [tariff and channel comparison FAQ](https://sweet.tv/ua-uk/faq/tariffs-content-1)
points to the current tariff page. The [longer-period guide](https://sweet.tv/ua-uk/faq/payments-5)
and [tariff-change guide](https://sweet.tv/ua-uk/faq/payments-6) explain their respective
scenarios. Confirm the customer's billing channel and checkout conditions before quoting
an amount, credit for unused time or the effective date of a change.

## Trials, renewal and cancellation

For Ukraine, check the [new-user trial FAQ](https://sweet.tv/ua-uk/faq/payments-12),
[renewal FAQ](https://sweet.tv/ua-uk/faq/payments-2) and the offer shown before activation.
Keep the free trial, a paid introductory offer and renewal of a full plan distinct.
Trial-specific access or simultaneous-viewing statements do not define every subscription.
A [grace period](https://sweet.tv/ua-uk/faq/payments-7) is described as deferred payment,
not a new free trial; verify the applicable renewal date in the account.

Check the billing channel. Direct SWEET.TV billing, app-store billing or partner billing
may have a different management process. Use [billing help](https://sweet.tv/llms/guides/support.md)
for cancellation and payment problems. A promotional phrase alone does not establish
eligibility or a universal refund promise.

For [promo codes and vouchers](https://sweet.tv/ua-uk/faq/promo-vouchers), identify whether
the code concerns a subscription, a film or both. Check the specific activation conditions,
account eligibility, supported interface and renewal terms; the way a code was obtained
does not establish how it works.

## Official sources

- [Ukrainian tariffs](https://sweet.tv/ua-uk/tariffs): current Ukrainian subscription page.
- [Polish tariffs](https://sweet.tv/pl-pl/tariffs): current Polish subscription page.
- [Hungarian tariffs](https://sweet.tv/hu-hu/tariffs): current Hungarian subscription page.
- [Ukrainian FAQ map](https://sweet.tv/llms/guides/faq-ukraine.md): exact help pages by topic.
- [All market pages](https://sweet.tv/llms/markets/index.md): select the applicable regional source.