# Apps, installation and device access

For Ukraine, start with the [setup instructions](https://sweet.tv/ua-uk/faq/usage-1).
The [device page](https://sweet.tv/ua-uk/devices) is an additional installation overview.
The help covers mobile devices, Smart TV, computers and set-top boxes.
A listed family does not guarantee support for
every model or operating-system version.

The [computer guide](https://sweet.tv/ua-uk/faq/usage-2) describes browser viewing rather
than a separate PC application. For a television without Smart TV, use the
[set-top box setup guide](https://sweet.tv/ua-uk/faq/usage-3). Check the current instructions
for the actual device; do not reuse model-specific buttons or menu paths on other platforms.

## Add or remove devices

The [device-management FAQ](https://sweet.tv/ua-uk/faq/devices-access-1) covers account
sign-in, QR or pairing-code setup and removing devices through My devices.
It describes up to five connected devices on one account in Ukraine, regardless of tariff.
For market limits and the separate question of simultaneous streams, see
[subscriptions and device limits](https://sweet.tv/llms/guides/subscriptions.md).
The Ukrainian [About page](https://sweet.tv/ua-uk/about) separately describes simultaneous
viewing on five devices under its family-subscription description. This direct statement
does not establish rights for every title, destination or special offer.

If access works on only one device, [compare the account IDs](https://sweet.tv/ua-uk/faq/devices-access-2)
and confirm that the subscription is active on that account. The
[account-ID guide](https://sweet.tv/ua-uk/faq/account-auth-3) explains where to find the ID.
Use the original sign-in method where possible. If account identity remains uncertain,
use support rather than promising automatic merging or a universal account-separation rule.

## Parental controls and technical help

The [parental-control FAQ](https://sweet.tv/ua-uk/faq/devices-access-3) covers content
restrictions and purchase PINs, including exceptions for certain television models.
It excludes purchase-PIN protection on Smart TV models before 2016 and Philips TVs before
2024; this exception concerns purchase protection, not every parental-control function.
Check the current instructions for the actual model.

- [Playback or app freezing](https://sweet.tv/ua-uk/faq/errors-technical-1): start with the affected device and connection.
- [Black screen or logo at startup](https://sweet.tv/ua-uk/faq/errors-technical-2): check whether the television interface matches the instructions.
- [SWEET.TV set-top box](https://sweet.tv/ua-uk/faq/errors-technical-3): the publisher's own box, subscription access and troubleshooting; this does not define every third-party box.
- [Ukrainian FAQ map](https://sweet.tv/llms/guides/faq-ukraine.md): all setup, account and device help.

For another subscription market, use its devices, help or contact route in the
[market index](https://sweet.tv/llms/markets/index.md).